M&S Technologies takes great pride in providing the best technical support in the industry. We have dedicated personnel that are extremely experienced in all aspects of Smart System™ and can work with you to resolve most any issue quickly and professionally. Our Technical Support Team is backed by the Software Development Team so that any challenging issues get immediate response. Our Technical Support Team is certified by Dell to repair your Smart System hardware. We never expect our customers to have to work directly with computer manufacturers to resolve issues as M&S Technologies warrants all hardware and software we provide. We also have a stock of loaner systems ready for immediate overnight deployment so that you will never have to wait more than 24 hours to be functional. M&S Technologies realizes the importance you place on your visual acuity system and the need to have your exam room operational and we back that with an equal committment to your technical satisfaction.